Privacy Policy
This document provides a full explanation of how your personal information is collected at krikya11, why it is stored, and under what circumstances it may be shared with third parties.
This Privacy Policy sets out our practices regarding the protection of personal information of users of the krikya11 website and services. When you create an account at krikya11, make a deposit or withdrawal, or contact our support team, certain information reaches us. This document explains in detail how we use that information and what your rights are.
This Privacy Policy applies together with the rules set out in our Terms and Conditions. Continuing to use the site's services will be taken as your agreement to the terms of this policy. This document has been written in English with users in Bangladesh in mind.
What Information Is Collected
krikya11 collects user information at various stages. The information collected falls broadly into two categories — information provided directly by you, and information collected automatically.
1.1 Information Provided Directly
The information you provide yourself when registering an account or logging in falls under this category:
- Full name and date of birth
- Mobile number and email address
- Password and security questions
- Bank account or mobile banking details (bKash, Nagad, Rocket, etc.) — only for transaction purposes
- A copy of your National ID card or passport for identity verification (if required)
- Any messages or attachments you provide when contacting support
1.2 Automatically Collected Information
When you use our site, certain information is recorded automatically through technical means:
- IP address and device type
- Browser and operating system information
- Date, time, and location of site access (to a limited extent)
- Which pages were visited and how long was spent on them
- Cookies and session tokens
Purpose of Using Information
Collected information is used only for specific and legitimate purposes. krikya11 never uses your information unnecessarily or sells it to third parties for commercial purposes.
2.1 Account Management and Security
Personal information is used to verify your account, confirm your identity at login, prevent unauthorised access, and enable account recovery. Two-factor security including OTP verification relies on this information.
2.2 Financial Transaction Processing
Financial information is used to process deposit and withdrawal requests and to verify payment methods. For transactions via bKash, Nagad, Rocket, or bank transfer, only the necessary information is shared with the relevant payment provider.
2.3 Customer Service and Communication
Information is used to provide assistance through 24/7 live chat and email support, and to keep a record of your issues. This allows faster resolution without having to explain the same problem again.
2.4 Responsible Gaming
Information is used to monitor users' gaming habits, identify unusual patterns, and recommend limits where needed. This is part of our Responsible Gaming programme, which prioritises the well-being of players.
2.5 Fraud Prevention and Compliance
Information is analysed to prevent irregularities such as money laundering, identity fraud, and the creation of multiple accounts. This helps maintain a fair and safe environment for all users.
Information Sharing and Disclosure
krikya11 does not sell or rent your personal information to any third party for commercial purposes. However, in certain specific situations, limited disclosure of information may be necessary:
3.1 Service Provider Partners
Limited information may be shared with trusted partner organisations that assist with core services such as payment processing, managing technology infrastructure, or customer service. These partners are bound by strict confidentiality agreements and receive only the information they need for their own service.
3.2 Legal Obligations
Information may be disclosed as required to comply with applicable laws in Bangladesh, court orders, or lawful requests from government authorities. In such cases, we provide only the information we are legally required to.
3.3 Business Transfer
If there is any change in the business ownership of krikya11 in the future, the collected information may pass to the new operator as part of its assets. Even in that case, the terms of this Privacy Policy will remain in effect.
Information Security Measures
krikya11 takes both technical and procedural measures to protect your personal and financial information.
4.1 Encryption and Secure Connection
SSL encryption is used on all pages of the site, so all data exchanged between your browser and our servers remains encrypted. Passwords and sensitive data are never stored in plain readable form.
4.2 Access Control
Within krikya11's internal team, only authorised staff members can access specific information. Logs of all internal access are recorded and reviewed regularly.
4.3 Server Security
Our data storage infrastructure is protected by industry-standard firewalls, intrusion detection systems, and regular security audits. However, complete security on the internet cannot be guaranteed — you also have a responsibility to use a strong password and keep your login details private.
4.4 Response to a Data Breach
If a data breach occurs for any reason and there is a risk of it having a significant impact on your rights, we will notify the affected users as quickly as possible and take the necessary remedial action.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the krikya11 site. Cookies are small text files stored in your browser that help improve your experience of using the site.
5.1 Essential Cookies
These cookies are essential for keeping login sessions active, verifying security tokens, and running the core functions of the site. Disabling them will prevent the site from working properly.
5.2 Functional Cookies
These cookies help remember your language preferences, display settings, and previous usage habits, creating a personalised experience on your next visit.
5.3 Analytical Cookies
These cookies help us understand which parts of the site are used the most, how fast pages load, and where improvements are needed. The data collected this way is aggregated and anonymous.
5.4 Cookie Control
You can block or delete cookies at any time from your browser settings. However, disabling essential cookies will make many features of the site unavailable.
Data Retention Period
krikya11 does not retain personal information for longer than necessary. Different retention periods are set for different types of information:
- Account information: for as long as the account is active, and for a set period after it is closed.
- Transaction records: retained for an extended period as required for financial compliance.
- Support conversations: archived or deleted after a set period.
- Analytical data: may be retained for an extended period in aggregated and anonymous form.
If you request account closure, your personal information will be deleted or anonymised as quickly as possible, unless there is a legal obligation to retain it.
Your Rights
As a user of krikya11, you have a number of rights over your own information, which you can exercise at any time:
7.1 Right to Access Information
You can request to know what information we hold about you. We will send you that information within the set timeframe.
7.2 Right to Correct Information
If there is any error or incompleteness in your stored information, you can request a correction. Some information can be changed directly by you from your account settings.
7.3 Right to Delete Information
In certain circumstances you can request the deletion of your information. However, this right may be limited in cases of legal obligations or active disputes.
7.4 Right to Object to Processing
You can object to marketing messages or certain types of information processing. If your request is reasonable, we will act accordingly.
7.5 How to Exercise Your Rights
If you wish to exercise any of the above rights, please contact our support team directly. After verifying your identity, we will process your request within the set timeframe.
Protection of Minors
All services at krikya11 are for persons aged 21 or older only. We do not knowingly collect information from anyone under the age of 21. If for any reason information about a minor enters our system, we will delete it immediately.
If you become aware that a minor has registered on our site, please notify our support team.
Changes to the Policy
krikya11 reserves the right to update this Privacy Policy as needed. If there is any significant change, we will post a notice on the site and notify you by registered email.
Continuing to use the site after a change is made will be considered acceptance of the new policy. So if you receive a notice of a policy change, please read it carefully. To learn more about the history of this policy or if you have questions about any changes, you can find answers to common questions on our FAQ page or contact support directly.
Contact and Complaints
If you have any questions, concerns, or requests related to your information regarding this Privacy Policy, please contact us through the channels below. krikya11's support team provides assistance in both Bengali and English.